Terms and Conditions

Terms & Conditions:

Cash On Delivery (COD): (Available for orders in the UAE only)

• Once order is placed by selecting COD, the order confirmation email will be sent to the customer’s registered email within 2 hours from order placement.
• At the time when your shipment is delivered, you will be required to make a cash payment to the Courier.
• Only cash payments will be accepted. Any other payment methods like personal cheques or credit cards will not be accepted. The Courier shall hand over your goods only upon receiving the cash payment in full.
• COD is not available for orders more than 500 AED.
• COD payment is inclusive of only shipping and product costs. If there are any customs or clearance charges as per customer’s location then the customer will have to pay it such charges.

Credit Or Debit Card Payment:

• The online payment can be made with either a credit or debit card.
• The minimum order amount for online payment is 150 AED.
• Once the payment is done, the order confirmation email will be sent to the customer’s registered email within 2 hours from order placement.
• The payment is inclusive of only shipping and product cost. If there are any customs or clearance charges as per customer’s location then the customer will have to pay it such charges.

Product Return Policy:

• Items can be returned within 3 days of delivery. You may initiate a return via the My Orders page. It can take up to 5 business days for an item to be received depending on your location.
• Once we receive the returned items, it may take up to 7 business days for the refund to be processed and another 3-5 business days for the refunded amount to be reflected in your account.
• For incorrect, defective, or damaged items, you’ll be refunded the original delivery costs, as well any customs clearance fees you may have paid.

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